Friday, February 18, 2011

Do We Trust The Government With The Internet?

apple-1984.jpg

As you all know each day I summarize links I find worth reading, toss in a few lines of offhand commentary, and send it out as "Signal." So far a few thousand folks have subscribed to it, and while it's not exactly Pulitzer material, it's fun to do and it is a nice way of forcing myself to not just read the news, but think about it as well.

Last night, quite late it turns out (I had a dinner), I once again sat down to do Signal. The first piece I came across (from the WSJ) sparked something of a rant in me. I'm going to re-post it here, for this audience, to see if it sparks any kind of response.

The backstory is simple: The Journal article, which covered a Congressional hearing on the FCC's approach to regulating the Internet, opened with this: "In a contentious hearing, House Republicans attacked new regulations for broadband Internet lines and criticized the chairman of the Federal Communications Commission for adopting them."

I read on - I've been interested in this issue for years, as many readers know. This particular hearing centered on the concept of net neutrality, which I support, though your mileage on the definition of that term may vary. (More on that here).

In any case, the third paragraph of the article opens with a quote from Rep. Fred Upton (R., Mich.), who chairs the House Energy and Commerce Committee. It was this quote that sparked my Signal mini-rant. Here is is, in full, with a bit more formatting added:

”Why would you put the government in charge of the Internet?” asks the Republican leader.

Well that certainly begs a pretty big-picture question, don’t it?! Perhaps because we trust in both the Internet and our government? Because that government is supposedly under the “rule of the people” in a “democratic system”? I mean, why the hell have a government if we don’t actually believe in what it embodies?

Do we not believe that the Internet is a resource fundamental to freedom, innovation, and our shared humanity (Tunisia, Egypt, Yemen, Iran…)? I think we can all agree to that. So in what system should we entrust the Internet? I’d argue it should be within our best expression of shared and collective will – so far, that’s what we call democracy, no? Sure, it’s messy, but I guess the question then becomes, can we trust our government, messy as it is? Or is it the enemy?

Is unfettered capitalism a better approach? I’d certainly prefer the Internet be governed by a system in which we can vote the bastards out should they mess it up. If they regulate to the point where innovation and freedom suffer, then vote them out. If they leave it unregulated to the point where choice is stifled and we pay more each year for less, vote them out. If instead we opt for a total free-market approach, OK cool, I hope it works out. But if companies have the ability to lock in access, content, services, and innovation, well, history teaches us that a few of them will certainly work hard to do just that.

And if they win? Well, by that time, it might be hard to vote ‘em out. A good debate to have, no doubt.

What do you guys think?

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Interview: Slaven Radic

Slaven Radic dabbles in software, online marketing and startups. He is an expert conference attendee who lives and works in beautiful yet sometimes rainy Vancouver, Canada.

How long have you been making money online?
I had my start online in the early 90s, firstly being fixated with dial-up BBSes then the initial Internet boom. It was an exciting time for entrepreneurs, as possibilities seemed endless. During those days I realized that I really couldn’t see myself working for anyone else. I dropped out of university and launched several ventures, most of which fizzled quickly, but I kept learning and pushing until I built a successful software company in 1999, still operating today.

How did you become successful?
My first real success was the email software I developed and marketed in 1999. Internet was becoming more and more popular and email usage was exploding around the world. A year or two later I was awarded some great industry honours which helped increase our visibility.

A large majority of my time at this stage was spent on product development. Looking back, despite the enormous effort that went into the product itself, I am most proud of the community we built around the product which survives to this day.

Do you have any experience with affiliate marketing? If so, to what extent?
I started with affiliate marketing in the early 2000s. I didn’t understand it well back then but saw it as a great way to extend your marketing efforts without spending money on advertising. The affiliate landscape was still very undeveloped, and while some savvy affiliates were doing very well, most vendors like myself didn’t catch on early enough. It took a few years until I figured out the best ways to drive traffic through the affiliate channel.

Over the past few years, working with Geordie Carswell and our talented staff, we’ve built a marketing company with focus on marketing our software, as well as variety of products and services in related verticals. Our expertise is in PPC and SEO marketing strategies, although that hasn’t stopped us from experimenting in other areas.

This year brings many changes to our space, as affiliate marketing becomes one of the primary ways many products are marketed online, digital or otherwise. It’s been interesting to watch this evolution and how different verticals are adapting this model. Today, traditional affiliate marketing is as varied as the products being marketed. Dropbox is a great example of a company trying something different: they reward referrals by gifting increased storage, which would normally cost users money. The cost of this promotion to Dropbox is nominal, yet they’ve seen great benefits of increased referrals. My goals for 2011 are to find and invest into interesting new products or services that take advantage of this new landscape.

What accomplishments so far are you the most proud of?
I have done all sorts of projects over the years but honestly, companies come and go but relationships you build last a lifetime. I have been advised and mentored by a few great people who selflessly helped me fine-tune my approach to business and life in general. If I had one piece of advice to give to new entrepreneurs it would be to take their networking and relationship building very seriously.

And while you can do a lot these days with Twitter, Tumblr, Facebook and Quora, there is no substitute to actually leaving your computer and meeting people face to face. You don’t have to go far, start with local events and actually try and talk to people – find out what they do, how they do it and why! Help them if you can, and if you can’t, connect them to people who can.

Additionally, consider forming a peer support group, with regular meetings or phone calls to keep you all connected and on-target. These are somewhat pretentiously referred to as the mastermind groups but it’s really something that anyone can start or be a part of. Recruit potential peers at conferences, user groups, forums, anywhere you find like-minded individuals.

What do you think it takes to be successful?
Having the right network will help you succeed but be prepared to work your butt off. I’ve spent most of my 20s glued to my monitor. In the beginning the money was tight so that monitor gave out a sickly monochrome amber glow, and this was in the mid-nineties when those monitors were seriously out of fashion. At the time I couldn’t care less – I was just happy to have a conduit through which I could create something cool. I’ve spent many a night working till dawn to finish whatever project I had on the go at the time. It took a good ten years before I was able to work healthier hours – although even today I generally work six or seven days per week unless I’m traveling somewhere.

Today, I find that many people expect success should be a lot easier than that. They expect that it shouldn’t take as much effort. Tim Ferriss has perpetuated this perception with his “The 4-Hour Workweek” book, but when I look at what Tim accomplishes in any given week, including his social media efforts, book writing, book tours and promotional circuit, you realize he hustles a “tad” more than the four hours in any given week.

Is there anything that you don’t like to do, that you just hate working on?
Of course, the administrative overhead grows over time, and while a lot of it can be outsourced and delegated some tasks are just too important for that, chores like the never-ending contract revisions, financial planning, accounting and taxes, etc.

What is the future of marketing?
The future is pretty exciting – we are still at the early stages of Internet marketing and possibilities are growing by leaps and bounds as more and more people use the Internet daily, and in ways no one could have predicted just three years ago.

For example, I know marketers who have done very well in the mobile space. However, that whole segment will keep expanding at an amazing pace, opening up opportunities for marketing of services not normally seen as a good fit for mobile. Imagine what happens when most of your potential customers access the Internet through their cellphone. And even then, they spend most of that time on Facebook. If you only advertise on Google AdWords then you need to familiarize yourself with alternatives as your ads will be seen by fewer and fewer people. Rethink the best ways to reach your target audience in this new landscape.

What about the sudden explosion of app stores? Apple has pushed ten billion apps to their customers – that is an amazing number. Even Amazon is readying to jump into the fray with an app store for Android phones. Additionally there are at least three new app stores brewing on the sidelines, from Microsoft, RIM and HP. A lot of those apps are distributed for free and can carry advertising, which you can reach through several ad networks.

And if you are selling ebooks, consider an alternative: instead of pushing your $30 ebooks through old-school affiliate networks why not hire a programmer to repackage it for iOS and Android, or even as Kindle and iBooks downloads? You might also find that lowering your price could increase your overall revenue, sometimes dramatically. This is all vertical-specific of course, but the key is to think outside the box. Consider what new platforms would work for your product and then test, test and test some more.

Do you have a Twitter account or Facebook “Like” page?
You can follow me on Twitter at Slaven – I use Twitter to learn and communicate so feel free to engage me in a conversation any time. My blog is at Slaven Radic – come by and say hello!

Thursday, February 17, 2011

How to Kick Groupon to the Curb and Become a Local Hero

Everyone’s talking about Groupon these days.

From daily deals to tasteless Super Bowl commercials, this company is getting a lot of attention. And the attention they want most is from the local small businesses that power their revenue model.

Does your local business need Groupon? No, not at all. In fact, there are much better alternatives if you’re up for it.

If you faithfully serve your local community with valuable content, unbeatable offers, and amazing service, you won’t need Groupon.

Here are a few fine ideas on how to do it …

In this episode Brian and I discuss:

  • What Groupon really is, and how that knowledge can revolutionize your business
  • The simple concept that drives buyers (always has/always will)
  • Why you shouldn’t rely on Groupon, Facebook, or Twitter to dominate your market
  • How to create an unstoppable, hyper-local marketing campaign — that you own
  • Why the old ways need to be at the heart of everything you do

Hit the flash player below to listen now:

Other listening options:

SMB’s Optimistic But Still Struggle With Economy and Marketing

SMB’s are an interesting group. Many of these people are just regular folks. Most are not true business people in the sense that they went to business school and have applied rigid business principles to their business. Many don’t have marketing teams, on staff PR people or any of the niceties that make talking about Internet marketing and social media marketing much easier if the audience is a Fortune 500 that has employees that aren’t spending their own money on services.

As a result they rely a lot on relationships, street smarts, networking savvy and a sometimes oversized portion of optimism. I say oversized only because they have to keep hoping that things will get better or else they can lose the will and, quite plainly, not have the resources to keep the doors open.

One of the companies that is tied to these folks, MerchantCircle, has produced its fifth Merchant Confidence Index for Q1 2011 and the results paint a picture that is typical SMB: cold harsh reality living right next store to hope and optimism. Here are some of the results from the survey.

How would you rate today’s economy compared to the past twelve months?

About 62% of those surveyed said the economy is the same or weaker today then it has been over the past 12 months. Enter the SMB Optimist’s Club!

How do you expect sales revenue to change over the next 3 months?

57% feel that their sales will improve somewhat or significantly in the coming months. This is where you have to love the SMB because in one breath they say that conditions in the overall economy are not so hot but they feel that it will break in the coming months.

When it comes to marketing it looks like it won’t be the thing that helps that sales increase happen!

75% of the respondents said that their current level of marketing spend will either remain the same or decline. If you work with SMB’s on a regular basis the ‘news’ that their marketing spend will remain the same is not a good thing. SMB’s tend to spend money on marketing when they have it rather than actually having a budget for it. In this economy, many don’t have it so remaining the same in their spend could be a euphemism for “we aren’t spending much this year either”.

The hope for this group comes in the form of social media which is still perceived as a near no cost option for them to get the word out. That perception holds until the realization that the cost of time, people resources and knowledge are indeed ‘expenses’ can be a bit of a buzz kill but it sure beats spending cold hard cash on Yellow Page ads.

What are the ways that these folks are promoting their businesses? The following list is the percentage of SMB’s who said they will be using these particular outlets to promote their business

Facebook – 70.3%
Google – 66.2%
LinkedIn – 58.2%
Google Places – 51.4%
Yahoo – 49.2%
Yahoo Local – 45%
Twitter – 39.8%
Citysearch – 39.7%
Yellowbook – 39.3%
Superpages.com – 33.3%
Bing – 33.2%
Yelp – 32.2%
Facebook Places – 32.2%
YouTube – 26.8%
YP.com – 25.6%
Ask.com – 19.9%
MySpace – 19.2%
Foursquare – 8.7%
Groupon – 6.6%
LivingSocial – 5%
Gowalla – 3.4%
Bizzy – 2.5%

Aside from the largest players it’s pretty interesting to see that the cooler the service is perceived to be by the Silicon Valley technorati the less it is used by the common man. Is there an Internet reality divide developing where the hip and cool come up with toys for the hip and cool while the masses just look for things that might actually work to help them?

So how do you react to these findings? Do you see it differently? Where are we on the mass adoption scale for location-based services and the like? Is that kind of talk just for the VC crowd to get all hyped up about? Are findings like this something to be concerned about regarding a bubble in the Internet space?

Let’s hear your thoughts and opinions. It’s good because it gives us something to do during a slow news day!

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Wednesday, February 16, 2011

Free Top Ranking Keywords Report from SEO Link Wheelers

seo link wheelersOver the past few months I’ve been getting back into the game I love, and that’s focusing on building web sites and killer content. As much as I love building web sites, it’s never fun to work on the backlinks and social bookmarks it takes to truly get a web site indexed and getting the search engines to love you. With that said, I’ve been looking at a lot of different solutions for link building and bookmarking management.

I remember when I first paid a few hundred dollars for a company to help with building links and getting my site ranked in the search engines. It was complete crap… I rarely ever hear from them and I don’t recall seeing any results. This was around seven years ago, but it’s just a reminder of how horrible the link building industry can be if you don’t know where to go. With so many to choose from, how are you supposed to know where to go? One of the most trusted solutions around is SEO Link Wheelers, and they are actually heavily promoted and used by ShoeMoney as well.

How SEO Link Wheelers does Link Building

There are many different methods for link building, such as article marketing, social bookmarks, backlinks, using anchor text and forum posting. Trading links with other web sites may seem like a good idea, but one way backlinks is where the link juice really flows. Everyone has a different concept on what works best, but SEO Link Wheelers takes a bit of everything and builds actual “link wheels” to increase backlinks to their customers web sites. In addition to backlinks being spread across article directories, blogs, and web 2.0 directories, SEO Link Builders also creates original content and YouTube videos to build quality backlinks.

SEO Link Wheelers gives you a 100% guarantee that any links they build for your web sites will be Dofollow, all content will be relevant, unique, and created 100% by hand. The video below was created by SEO Link Wheelers to give a better understanding on how their service works, and why it’s important to cover all link methods when building the right link wheel for your web site.

What are Your Target Keywords?

Before even jumping into the SEO and backlinking game, you need to take a look at what your web site is ranking for and how you can improve your results. Head over to SEO Link Wheelers and submit your url into the box on their main page. You will quickly see a report with three of your top ranking searching terms. If you want the full list, just click the “Full Report” link and confirm your email, then you will have free access to a report like the one below.

seo link wheelers

This report is an excellent summary of how your web site is listed and ranking in the search engines. You will see up to 100 keywords and rankings, along with the average CPC, traffic volume and the url of your site that is ranked for that search term. This report is completely free to access. You then have the option to choose a link wheel package to improve your rankings.

Building Your Backlinks and Putting It All Together

Taking everything we’ve covered, SEO Link Wheelers will build a link wheel and campaign just for your web site and the keywords you are looking to rank for. With three different packages available, you can choose from 37 links ($379), 74 links ($479) or 119 links ($664). When you first look at these prices, they may seem high to you, but that is because SEO Link Wheelers is actually building a link wheel with original content just for your web site and backlinks… these aren’t just links thrown around on Twitter, Facebook and dead forums. The value in these links is that they are spread across high content sites with pagerank and original YouTube video is also created. You can see a breakdown of what links are included in each package below.

seo link wheelers

At the very least, I highly recommend you head over to SEO Link Wheelers and grab your free report on what search terms are sending you traffic. If you decide to signup for a backlinks package, be sure to use coupon code “ZACJOHNSON” for 12% off your first order with SEO Link Wheelers.

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Top Marketing and Sales Execs Jump Ship to Facebook and Twitter

There is always plenty of talk about Twitter and Facebook and their money making potential. Well, actually Twitter’s is more about potential where Facebook is already a considerable success.

Now both are looking to ratchet up their efforts and they have each turned to interesting competitors to get new talent.

As reported by Kara Swisher at BoomTown, Facebook has taken the top Microsoft global advertising executive, Carolyn Everson, and made her VP of Global Sales. Awkward! She was just hired by MS last June after a long search and now has quickly jumped ship exposing some frustration with how Microsoft does business (are you surprised?). Facebook and Microsoft have a pretty serious relationship with Bing powered search results and Microsoft being an investor in Facebook from back in 2007. ‘The Book’ tried to make nice with this statement:

Facebook COO Sheryl Sandberg addressed that issue in a statement:

“Microsoft was one of our earliest partners and is still one of our most valued. We have a long and strong relationship that includes search ads on our site, a social layer on Bing search results and a deep and popular integration with Xbox. They are a leader when it comes to unlocking the power of social for their already popular products and services. We look forward to continuing to expand our relationship with them.”

Isn’t that special? This is just another in a long line of Facebook moves that is followed by a coy flutter of the eyelashes and a completely insincere “Oh, did we do that? We’re sorry!”. Looks like they treat their partners much like their account holders. If they need to screw you, they will and they won’t blink or lose a minute of sleep over it. Heck, it’s just business, right?!

Twitter on the other hand has saved the top marketing executive of Yahoo, Shane Steel, from languishing in a dead end marketing position. I say dead end because Yahoo is still mired in mediocrity and is still calling major cuts a success. All of this while losing market share and respect. If you are Ms. Steel you have to be relieved to be getting off a slow boat and onto a bullet train in Twitter.

All Things Digital reports:

Shane Steele, previously VP of global marketing for Yahoo, started at Twitter today as director of sales marketing. She’ll be reporting to Adam Bain, the company’s president of global revenue, who joined last year from Fox Interactive Media.

Steele is a longtime marketing exec with previous stints at the video ad start-up Tremor Media and Coca-Cola. She comes to Twitter at a time when the company is finally focusing on turning its service into a business.

This is much more challenging role than going to a Facebook because people have been incredibly patient with Twitter and its revenue generating efforts but that patience could go away in a heartbeat. The pressure to perform and to move Twitter from a “Are they making any money at all?” industry mindset to a “See, we knew they were going to be a revenue machine!” mindset is going to be great.

So while the rest of the world tries to figure out how best to use Facebook and Twitter for their business, both social media giants are staffed up to sell something to someone even if it isn’t all figured out just quite yet.

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Twitter Backgrounds are Branding Machines

I don’t use Twitter as much as I probably should, and I actually use it for more of a blog feed than anything else. No matter how you use Twitter, it’s important to get your name and brand across. With that being said, think about your Twitter account and how many people are visiting your profile page ever day, weekly or even yearly. Even if YOU aren’t actively posting on Twitter, it doesn’t mean that people aren’t visiting your page, so it’s important to leave a lasting impression.

Twitter Backgrounds Leave an Immediate Impression

What’s the first thing you see when you visit someones Twitter page? Most likely it’s their background image. Not only do the backgrounds give us a creative insight on what the person is about, but it’s also a cool way to get your message or web site across. Who are you, what’s your business and how can I learn more about you? These are all different topics that you can use in your background.

Since going live with a new blog design, I thought it would be a good idea to change things up and go with a new Twitter background as well. You can see the new background below, which was designed by DesignPax.com.

twitter backgroundsMy New Favorite Twitter Background – View Full Profile

My first Twitter background had some basic information on myself and where you could visit my blog and social pages. This time around, I just wanted to go for a big branded effort and get “ZacJohnson.com” across to the user.

Excellent Twitter Backgrounds and Resources

What are some of you favorite and most memorable Twitter backgrounds that you’ve come across while scouring around Twitter? Instead of running to Twitter and having to visit all of your followers pages individual, many design blogs have done the work for us. I love looking through galleries of Twitter backgrounds and seeing the creative ideas and designs that people come up with. Below are a few sites that feature some of the best designs we’ve all come across.

twitter backgroundsEffective Twitter Backgrounds: Examples and Current Practices
100+ Incredible Twitter Backgrounds
42 Twitter Backgrounds
40 Cool Twitter Backgrounds
25 of the Best Designed Twitter Homepages

If you don’t have your own unique Twitter background, you should! It’s free branding that may be getting seen by hundreds, if not thousands of people daily. Get creative and design your own Twitter background, or find someone that specializes in design work, like I did with DesignPax.com.

What’s the inspiration for your Twitter background, or some of the favorite designs you’ve come across?

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Tuesday, February 15, 2011

CMO Survey Results Reported

The CMO Survey from Duke University’s Fuqua School of Business and the American Marketing Association is a comprehensive look into the minds of C-suite marketers like few others. The press release for the survey describes the participants

The CMO Survey, is a nationwide poll of chief marketing officers (CMOs) conducted twice annually by Duke University’s Fuqua School of Business and the American Marketing Association since 2008. The most recent CMO Survey queried 3,778 top marketing executives at Fortune 100, Forbes Top 200 and CMO Club companies from Jan. 11-28.

It looks like the C-suite marketing set is optimistic about social media which comes as no surprise because even if you weren’t you couldn’t say it because you would be laughed out of the business (doesn’t mean that you would be wrong but don’t’ dare swim upstream in social media waters!). Spending looks to increase over the next few years.

What is not happening though is the clean integration of social media into overall company and marketing strategies.

This is likely to be attributed to the ‘newness’ of it all. In fact, I would have to question those who rate their integration as very effective because that smacks of having it all figured out. Tough to have something that is constantly changing all figured out. I would say that strong marketers are never satisfied with integration efforts because it is a difficult think to do when all the rules are set. There is little in the social media realm that has a standard result so this moving target will always be hard to hit.

One other area of interest is the apparent slow down in hiring activities. Did companies already staff up last year or is part of the strategy in marketing to make due with what you have so you can keep budgets in line? What’s your thought on this one?

There is a lot of information in the survey and you can get the results here.

What is your level of confidence moving forward as a marketer? Are you seeing improvement? If so, where? What else needs to happen to move the needle in the future? Tell us in the comments.

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How to Harness Your Email List to Help Pay Your Rent

This guest post is by the Blog Tyrant.

Wouldn’t it be nice to send out an email or two and pull in $10,000+ to pay your rent or mortgage payments for the year? It is actually possible using your own products or those of selected affiliates. And while some of you will be thinking that word “affiliates” sounds dirty and underhanded, I’m here to tell you that affiliate marketing is actually one of the most honest ways to make money on the Web.

In this post I am going to show you how you can make $10,000+ a year using your email list and a product or affiliate program. I’ll even do a bit of math to prove it.

eMail
Creative Commons License photo credit: Esparta

How it works

Let me start by giving you a little overview of how this all works, in case you’re totally new to the idea. I’ll go in to more detail later on.

  1. Use your blog to grow an email list
    If you’ve read any of my other guest posts on Problogger you will notice that I have a pretty (un)healthy obsession with email lists. I’m constantly telling my readers to focus on growing a list of active, engaged, and interested email subscribers. It should be the main focus of almost every blog.
  2. Provide value
    The most important thing to remember with this process is that you need to provide value. You need to enrich the lives of your subscribers. You need to solve their problems. Without this step you will find that your list grows largely unresponsive.
  3. Create a product or find affiliate programs
    The next steps is to create a product of your own (ebook, ecourse, etc.) or find a product of someone else’s that you can promote and sell to your email list. It needs to be highly relevant, valuable, and helpful.
  4. Promote it to your email list
    This stage is actually rather complex and can involve a pre-launch and launch, as well as automated messages and so on. The net result is that you make a lump sum of money during a launch period, or an ongoing stream of income from automated sales that happen over time.

The whole thing can be a very exciting process and, if it’s done correctly, it is an extremely ethical way to make good money while enriching the lives of your subscriber list.

Doing the math

Now, let’s do a little math to see if $10,000 per year is really possible. In fact, if you really catch a hold of this concept you’ll find that $10,000 is actually rather conservative. The possibilities with this type of marketing are endless.

Let’s take a look:

  1. Capture four email subscribers per day
    Let’s assume you are able to capture four email subscribers per day. It is a very small amount that any one can do with ideas like this and this.4 x 365 = 1460 subscribers per year.
  2. Sell a $37 ebook to 20% of your list
    If your followers are loyal and engaged you should be able to sell to around 15% to 20% of them.1460 subscribers x 0.2 = 292 sales @ $37 = $10,804

Now, for those whose lists are significantly larger than this, the estimates are conservative. For those who have smaller lists, this can serve as inspiration to keep going with your blogging work. Remember, an ebook is just one example of the multitude of things you can promote to your list.

How to make $10k+ per year with email subscribers

George is Keeping an Eye On You!
Creative Commons License photo credit: peasap

The wonderful thing about this process is that it can be expanded upon to incredible levels. For some bloggers, $10,000 is a tiny sum of money. My hope is that this post serves as a catalyst for you to learn more about the field and really take your blog to its full potential.

1. Grow the email list

The email list is the backbone of all good blogging income sources. If you can capture a large number of email addresses of readers who love what you write, trust your advice, and look to you for help and new information, then you are setting yourself up to be in a very profitable situation.

I know what you’re thinking: “But isn’t it rude/annoying/spammy to sell stuff to my followers?” This is a very common question. I encounter so many people who don’t want to sell anything to their subscribers but, to be honest, the logic doesn’t make sense to me. Why? Because, like everyone else, you also have bills to pay, you aren’t trying to rip anyone off, and with the right products, you can help your subscribers to better their situations.

Don’t get me wrong: some people abuse their lists. I don’t condone this at all. But guys like Darren, who only sell high-quality ebooks or training courses that can help you grow a bigger and better blog, are helping their subscribers. Why shouldn’t Darren make some money selling a product that has taken him years and years to acquire the knowledge to create—and helps you in a big way?

How can you grow your list quickly?

  • Focus on value and quality information
    Your blog needs to publish high-quality content that adds value to the lives of your readers. Every time someone sees a post on your blog, they should leave feeling like a problem is solved. This is important.
  • Have an angle
    There are hundreds of millions of blogs out there. You need an angle. Why should people read your stuff over someone else’s? Without an attached story or angle, you give a person no reason to subscribe to your blog.
  • Use Aweber to add subscription boxes and send a free ebook
    I recently wrote a post about why I switched to Aweber and the reasons are simple: you can add a subscription box to your blog in about five minutes, you can send out a series of automatic follow-up emails and, best of all, you can send out a free ebook automatically. This is a tried and tested method for capturing a lot of email subscribers: write a highly valuable ebook that appeals to your niche, and give it away in exchange for their subscription.
  • Write guest posts related to your niche
    Once your free ebook offering is up and running, get out there and start guest posting on as many of the top blogs as possible. Darren has a thorough post on how to do this, so the only thing that I’ll add is that you should make your posts as good as possible, and in some way relate them to your free ebook. This ensures that all the visitors that trickle through to your site are interested in your stuff.
  • Engage people in email, Twitter, comment threads, etc.
    If you want your email subscribers to be loyal and engaged, you want to make sure you engage them in as many places as possible. As a general rule, I reply to every comment on my blog, and Twitter and Facebook accounts. I work from home so it’s easy for me to do this, but even if you work in an office, you should make an effort to reply to contacts and commenters each evening when you get home.

As a general rule of thumb, the number of email signups you attract is a good indicator of how successful your blog is. You might be getting all the traffic in the world, but unless you can convert it somehow, you probably aren’t making much progress. Capturing as many email subscribers as possible is the first and most important step in affiliate marketing.

2. Create a product and/or find an affiliate product to promote

This section is broken up in to two parts—your two different options. The first option is to create your own product and sell that to your list. I prefer this option because you can tailor it to suit your readers’ needs and wants. The second option is find someone else’s product to promote to your list for a commission (i.e. an affiliate program). Let’s take a look at both.

Creating your own product

The wonderful thing about the Internet is that it allows you to create your own product without much in the way of difficulty or start-up costs. In a recent article on how stay-at-home moms can make money, I said that a product launched off the back of an expert blog is one of the easiest and most rewarding ways to make an honest living online. This is true.

Your product could take one of many forms:

  • an ebook
    Creating an ebook is one of the simplest ways to make money from your blog. All you do is brainstorm a concept, write it out in Word or Open Office, tizzy it up with graphics and pictures, and then convert it into a PDF. Instant product. The problem? There are a lot of them out there. People have become a bit blind to them. If you are going to sell an ebook, you have to make sure it is of an outstanding level of quality and addresses a problem that’s massively relevant to your blogging audience. Ideally, it will cover a topic that hasn’t already been heavily written about.
  • an ecourse
    Another popular option is to develop an ecourse that teaches your readers how to do something. It could take the form of a series of emails sent out every week, or it could be an ebook mixed with video and delivered in module form. This is sometimes a better option because, the course content can be created or amended on the go, to respond to the feedback you get from users.
  • a membership site
    This is new black: it seems like everyone is creating membership sites nowadays. A membership site is basically a password-protected area of your blog that people can only access by paying. It could contain tools or courses or a forum of experts, for example. Some of the more successful membership sites are SEOBook and SEOmoz.
  • a physical product
    If you are one of these talented people who have an actual real-world skill like painting or designing clothes, you might want to make your product a physical one. This can work extremely well if you have a big list of people who admire your work.

Whatever you decide to create, you have to make sure it appeals to your readers and continues to add value as you’ve done on your blog. People simply will not pay for something unless they know that it will add to their lives in a meaningful way.

Promoting someone else’s product

If you don’t have the time, energy, or ideas to create your own product, you can start out by promoting other people’s—by becoming an affiliate. For example, if I created an amazing Blog Tyrant ecourse, I would offer people the opportunity to sell that ecourse on my behalf and earn a commission (usually 40% to 80%) on every sale. If you believed in that product (trust me, it’d be awesome!) then you could sell it to your list. Money for jam.

There are a few prerequisites to generating an income through affiliate sales:

  • The product must be relevant.
    If you run a dog-training blog there is almost no chance that my amazing Blog Tyrant product would sell to your list. You need to find affiliate products that are highly relevant to your blog.
  • You must believe in it/use it yourself.
    Personally, I never promote an affiliate product unless I use it myself. My site is all about helping people dominate their niche and grow an online business that allows them to work from home. Why would I risk my reputation (and in some cases friendships) promoting a product that I’ve never used?
  • It must be reputable and safe.
    Some affiliate programs out there really do not offer good protection for their customers. It’s getting rarer and rarer, but every now and then you come across a program that gets people involved with spam, or makes it difficult to get a refund. If you are going to promote something to your list, you want to make sure it comes from a reputable source that you know and trust. Shoemoney says that he never promotes an affiliate unless he has met the owner in person. This is a good rule.

Please do not think that affiliate programs are all dirty. They aren’t. There are some really solid brand names out there who are promoting very valuable tools and information. Darren’s one of them. With a little bit of research and planning, you will be able to find something great for your crew.

Finding affiliate products to promote
There are so many different places to find affiliates out there—some good, some bad. What you often find is that it is best to locate the product you want to promote first, then figure out what company that product creator is using to sign up affiliates. Some of the main ones you might want to look at include:

A lot of the larger companies run their own affiliate programs. In this case you want to visit the sites of the sellers themselves, scroll down to the very bottom and look for the Affiliates link that will direct you to the signup page.

3. Sell the product to your email list

The final part of this post is all about selling your product, or your chosen affiliate product, to your email list. This topic could be studied for a lifetime, but here, let’s look at a rough game-plan.

Pre-launch

The first step is to generate some interest among your subscribers around the product launch. You want to prepare your readers for the big sale day. There are lots of different ways to do this, and many different schools of thought as to what works and what doesn’t. Some ideas include:

  • a free give away
    Having a free give away that is related to your product launch can be a good idea because people circulate the free part to their friends and on their blogs. It can also help you capture more email addresses to use for the actual promotion.
  • a time-sensitive signup area
    Something else that can work is to have a time-sensitive signup area. For example, if you are releasing a membership site you might only want to release it to 100 members. Having an earlybird signup area on the blog a week in advance can get people motivated to join, rather than risk missing out.
  • create an affiliate program
    Around this time, if you’re selling a product you’ve created yourself, you also want to set yourself up as affiliate seller so that other bloggers can sell your products. Email your list of high-profile blogging contacts, letting them know about the product launch and the affiliate program, and ask them to help you out.

Whatever you decide to do, make sure it really does generate some buzz. The idea is to get as many people talking about the product, and sharing news about it, as possible.

Launch

The launch stage is where you actually send out the email to your list promoting your new product. You should also do a post on your blog to ensure your RSS readers hear about what’s going on. Make sure your launch email:

  • has a strong call to action
  • details all the specs of the product
  • uses social proof
  • focuses on benefits, not features.

As I said, this is only supposed to be a rough game-plan. There are some amazing articles out there that give you specific details on this process. I’d recommend starting with Copyblogger’s landing pages tutorials, Darren’s video on product launches, and Yaro’s article on creating an ebook.

Automate follow-ups for affiliate products

One thing to remember is that if you’re promoting someone else’s product you don’t have to do all this launch stuff. You can actually just set it to be entirely automatic. How? Well remember we talked about Aweber’s automatic messages earlier? What you can do is create a series of follow-up emails that go to every subscriber that you get on a sequence of set days.

For example, let’s say you subscribe to my Dog Training blog. On day one I might send you an automatic email thanking you for subscribing. Then on day three, you get an email with a highly useful dog training tip or tutorial. A week later, you get another training tip and then, maybe a day after that, I send you an email with an affiliate product that relates to the tips and tutorials, and really helps you solve the problem. It’s all automatic, and it works extremely well.

Remember, don’t flood your subscribers with emails, and don’t send anything out unless it’s highly valuable and useful to your subscribers. Don’t risk compromising your relationship.

Have you done it? Will you try it?

I’d really like to open up the comments now and ask you guys for any advice from your own email campaigns. Have you tried these kinds of approaches before? Did they work well? I’d also really like to know whether you will give this a try on your own blogs. Do leave a comment and let me know.

The Blog Tyrant is a 25 year old guy who makes a full time living from blogs and online businesses. He has sold several blogs for $20,000 plus and answers every comment he gets on his blog. Subscribe by email or follow him on Twitter, Facebook or

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Monday, February 14, 2011

Need More Customers? 5 Ways to Get Them to Know, Like and Trust You

image of couple holding hands

It’s Valentine’s week on Copyblogger! This week’s posts will focus on how to improve reader and customer relationships to grow your business.

Dating and business are both all about forming relationships. You need to get out there and be seen. You need to “romance” potential customers and get them comfortable with what you have to offer.

If you’ve been in business for a while, you’ve probably heard the concept of know, like and trust. Salespeople often talk about it as a lead-generating tactic used before the sale. Good salespeople know that a prospect needs to know, like and trust you before she’s willing to complete the sale. And it’s a key component of good content marketing.

But the most important moment for know, like and trust isn’t before the sale … it’s after.

Creating more love … when it counts

Everything’s all roses and candy during the romantic “does he like me?” courting phase. And any competent salesperson gives “great customer service” before the sale.

It’s what happens the day after that really matters.

Here are five ways know, like and trust works during and after the “transaction” in both business and dating.

(And for any readers who have been striking out romantically, these tips just might come in handy there as well.)

1. Go beyond small talk

I’ve been married for a long time and my husband has given me insights on how scary it is for guys to ask women out on a date. No one likes rejection.

You can go into a lot of bars, but if you actually want a date, eventually you’re going to have to get beyond small talk and ask someone out.

Making small talk in business is easy. You give away all that fabulous cookie content and have a good time chatting up commenters on Facebook, twitter, and your blog.

But eventually you have to ask for the sale. If you don’t, you aren’t in business, you have an expensive hobby. And those don’t pay the mortgage.

2. Don’t mess up the big moment

The person of your dreams says Yes — she actually will go out with you!

You feel fantastic about yourself and walk around like a proud peacock.

Now don’t screw it up. Do not take the object of your affections to a grimy dive bar for your first date. Or to your mom’s basement to watch Biggest Loser.

Go somewhere nice. Make a great first impression.

In business, when someone finally says Yes and clicks the magical Add to Cart button, everything needs to work seamlessly.

A bad shopping cart experience kills sales.

  • Make sure your site looks reasonably professional, with user-friendly design that conveys authority.
  • Check your links. (All of them.) (Especially the Buy ones.)
  • Make sure your online check-out actually takes people through the process quickly and easily.
  • And make sure you’ve got a great support system (this might be you, in the early days) in place to handle transactions that have issues.

3. If things don’t work out, be gracious

So you go on your date and discover, Gee, although the guy does have all his teeth, he’s also got the personality of a Western Conifer Seed Bug.

We’ve all been on bad dates. It happens. When both of you agree that you have nothing in common and it’s time to move on, don’t be a jerk about it.

In much the same way, in your business life, some people who buy your products will hate them. Don’t make them hate you too. Offer a strong money-back guarantee, and be as gracious about returns as you were about the purchase.

4. Don’t lie

Almost every woman I’ve ever met has a story about the guy she dated who didn’t opt to reveal some important facts about himself.

Leaving out important information like “I’m married,” “I just robbed a bank and am on the lam,” or “I’m from the future” is a sure way to ensure a really ugly breakup. Bad idea.

When it comes to your business, you need to deliver on what you promised. If you say you are going to provide 10 Q&A calls in your training program, that means you have to get on the phone 10 times.

Don’t promise stuff you can’t deliver. It’s a sure way to kill trust. Word gets out about that kind of thing.

Sure, sometimes it’s really hard to honor your promises. That’s business. (And love.) Cowboy up.

5. Follow up

Assuming you go on a date, and maybe even more than one, eventually there’s that magic moment where you make the big connection. In the movies, we’d just fade to black here, but I think you know what I mean.

Here’s where know, like, and trust gets really important.

The day after, give her a call. If you don’t, you’ll be branded a schmuck forever.

Wham, bam, thank you ma’am doesn’t work well in business either. No customer wants to feel like a one-night stand.

Yes, you can use marketing techniques upsells and cross-sells, but that’s not the only way to follow up. Don’t underestimate how big an impression you can make just by saying Thank you.

When your customers know you care, they stay customers.

After the sale, the customer who knows, likes and trusts you is far more likely to buy from you again.

That’s how you build a business (or a romantic) relationship that lasts.

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Should You Use Affiliates to Promote Your Products?

Last week I shared my answer to a common question that many people getting into online product marketing ask: “Should I offer a money-back guarantee?” Today I want to tackle two others:

“Should I start an affiliate program to promote my product?” If so, “how much should I pay affiliates as a commission?”

I had this conversation only yesterday with one blogger who was launching his first ebook. He had decided to set up an affiliate program but was unsure about what percentage to pay. He were leaning towards 10% commissions, mainly because he didn’t want to eat into his profit margins too much. I’ll share the response I gave that blogger here.

But first, let’s take a step back to look at some pros and cons of affiliate programs.

Why an affiliate program could be worthwhile for your product

The main reason that you should consider an affiliate program for your product is simply that it will increase the potential reach that you will have as you promote your product.

Whether your blog is big or small, there’s always room to increase your reach and have your offer seen by more people. Pretty much every topic has other blogs, sites, forums, and individuals interacting on social media. To set up an affiliate program increases the incentive that these sites and individuals have to promote your product.

Of course, not everyone will be motivated by an affiliate commission (some bloggers don’t use them at all), but you will find that some are definitely moved by them and those people could open up a considerably larger audience for you.

Another benefit of affiliate programs is that they help to grow your own list of customers. This benefits you in the here and now with the product you’re promoting at present, but also offers potential for future products.

A new customer that comes in from an affiliate promotion today can turn into a life-long customer if you develop a relationship with them. A $10 sale from an ebook could end up leading to five more $10 sales in the coming year—or it could end up generating a $200 sale if you launch larger products down the track.

Why you might not want to start an affiliate program?

I think it’s important to note that having an affiliate program isn’t always the best option for everyone. There are some costs to consider along with the opportunities they open up.

  • Decreased profit: Let’s start with the most obvious cost—affiliate programs eat into your profit margin. When someone recommends your product they do bring in new business, but you share the benefit of that business with them. A $20 ebook sale effectively becomes a $10 sale if you share a 50% commission. For some bloggers this is a stumbling block, and not something that they want to do (I’ll speak more about it below).
  • Time: One of the big hidden costs of an affiliate program is the time that it can take to manage. I’ve not found it to be a huge time commitment, but there are some extra logistical tasks that you might find yourself doing when you introduce affiliates into your strategy. These include paying them (depending upon the system you use), providing them with sales material, motivating them, helping those who have limited technical knowledge to set up links, and so on. You will find that some affiliates need a bit more hand-holding than others—and some can be quite high maintenance!
  • Loss of control: Another hidden cost of affiliate programs is that you lose a little control over the way your product is promoted. Not everyone will promote it in the same way you do. I can think of a number of times when this has been a problem—particularly when affiliates have used hype and built products up to be better than they actually are in order to get sales. In doing so they created false expectations in buyers that the owner of the product had to then manage.

How much should you to pay affiliates?

This is one of the most common questions I’ve been asked on this topic, but of course there are no real wrong or right answers. You’ll want to consider a number of factors:

  1. Price of product: As someone who promotes a variety of products through affiliate programs, I know that it’s not just the percentage commission that I look at, but also the price of the product. For example, 50% of a $5 product is certainly not as attractive as 50% of a $100 product. There may not be a lot you can do about this, but it’ll be a factor for those considering promoting your product.
  2. Size of the untapped market: If you’re just starting out and don’t yet have much of an audience of your own, you might want to consider a higher commission in order to give an incentive to affiliates to work for you to get things going. However, if you have a large audience of people who trust you already, you might not be as reliant upon affiliates to help you make your product successful.
  3. Future product releases: Some people use affiliate programs more as lead generators than anything else. I know of a number of people who actually offer affiliates 100% of sales to give them a big incentive to promote the product. The hope is that, while the affiliate is the only person to make money from the initial promotion, the sales will generate a list of buyers to which the product owner can promote future products.
  4. Tiered commissions: One strategy that some product producers use is to offer bigger affiliates a higher percentage than smaller affiliates. In this way, they increase the incentive for those who have larger audiences.
  5. Physical vs virtual products (and other overheads): Many information products offer affiliates 40-50% commissions. This is in part because there are limited overheads on virtual products. To sell a $20 ebook only really costs me a few cents for hosting and bandwidth, and a small amount in PayPal and shopping cart fees (after the cost of design and so on). On the other hand, a physical product will have a much smaller profit margin. I have one friend who has an online camera store, and he’s only able to offer his affiliates 4% commissions, because his own profit margin isn’t high.
  6. Consider your expenses carefully: Even if you’re selling virtual products, keep all of your expenses in mind. I had an interaction with an ebook seller recently who didn’t realize what the PayPal fees would be on his $5 ebooks. He offered affiliates 60% commissions on the sale price and, once he took out PayPal fees and his design and proofreading costs, he realized he wasn’t really making more than a few cents per ebook.

Why I pay 40% commissions instead of 10%

Let me finish with my answer to the blogger who was going to offer 10% commissions on his ebooks. He was concerned that commissions would eat into his profits, and was struggling to justify why he should really pay more to someone for simply promoting his ebook when he’d done all the work to make it.

I can see where he was coming from, but my philosophy for paying higher commissions on my own products (I pay 40%) is that any new customer that an affiliate brings in is a customer I’d probably never have had otherwise. So earning 60% (or $12 on a $20 ebook) is $12 more than I’d have had in my pocket than if I hadn’t had an affiliate promoting my product.

I also take into account the fact that that person buying my ebook might also buy future products from me (both my own and affiliate promotions that I promote). They may also recommend my products to their friends and may become a regular reader of my blog (and help to increase advertising revenue). So the inital $12 profit could end up being considerably more in time.

Do you have an affiliate program for your products?

I’d love to hear from others who sell products from their blogs. Do you offer an affiliate program? Why, or why not? If you do, what commission level do you pay, and how did you come to that figure?

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Writing Content Rich Articles with Powerful Anchor Text

Every business has a customer base. And the job of writing web content for this customer base is often a daunting task, particularly if the business is a specialty or niche business. Who are the customers and what are they looking for? What do they want to spend? How do they want to acquire the product or service? Do they want to buy online or simply just do research? These are just a few of the questions web marketers need to ask before diving into content creation.

Niche business web content should shoot to answer those questions or cater to revealing the answers, all while influencing the reader with a call to action (“Buy this product, use this service!”) Doing research on who will be visiting the site, who might potentially end up there by accident, and what their needs and wants are can help direct the content strategy.

Intermix Useful Advice with Your Own Backlinks

A very effective way to create content for a niche business is to build a value-added blog, intermixing useful tips and advice with links back to the store or website. For example, an office furniture company may post a useful “3 Tips for Buying File Cabinets” article to their blog, then hyperlink popular search phrases like “fireproof filing cabinets,” “office storage,” or “lateral files” to the products they have to offer. The reader clicks on these terms, is brought to the business’ website, and, once there, hopefully looks around, working through the different categories of product offerings, whether they realize they need those items or not. The results can be a new customer, new referral or, at the very least, increased traffic to the business’ site.

As with any website, using key words and search terms in product category headers is key as well. In the instance of a furniture company, using the generic term “chairs” would not be as effective as using “office chairs,” “ergonomic chairs,” or “used office chairs.” Being as descriptive as possible without narrowing the term to the point of being non- searchable is important. It’s a balancing act, and becomes easier with experience.

Think Like a Customer When Writing Your Content

While writing targeted copy can seem perplexing and confusing, it’s really not difficult. Remember to keep the potential customers’ needs in mind, consider what and how they might be thinking and develop useful content around those ideas. Pepper your content with links to the business’ website or products, and strive write “notice-me” content that will get plenty of social media attention. This strategy is sure to help increase site visits…and hopefully business!

This guest post was written by Liberty Kontranowski, a freelance writer with hundreds of articles published online and in print. She regularly writes content for a business which specializes in cubicles and discount office cubicles.

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