Saturday, October 2, 2010

Serve.

If you don't frequent this blog, I have a weekly "proverb Saturday" post that I do where I take a proverb from the Bible and apply it to internet marketing and business.

Although this weeks verse does not come directly from Proverbs, it is a proverb that was taught by Jesus to his disciples. I think it was too good to pass up.

The thing I love about this verse is that it's all about 2 things. First, preferring others and second, being humble.

1. Preferring Others
In the business world (affiliate marketing world especially) people are always thinking about me, myself, and I. In fact, it goes beyond business to all aspects of life.

One of the biggest lessons I have learned in this business is that a lot of business deals come from you showing how THE OTHER person is going to benefit. The fact that you will make some money is not what's important to them most of the time. It's all about them. In a sense, you are "serving" them.

These are always the business deals that I listen and respond to. Unfortunately, these are few and far between.

Most emails I get from people pitching me ideas are something like... "I NEED", "I WANT", and are all about how the person has needs, wants, and it's all about them. Those are the wrong type of people to work with.

2. Humility
Few things make a young 20 something year old college drop out feel better than to make a boat load of money. It's easy to feel like you know everything about everything because your campaign started making bank.

In reality, the most successful people I know are some of the most humble. There are always exceptions but I believe that it all comes around eventually. Just going to DK's Think Tank event this year confirmed it with me.

Take Andy Liu as an example. Not only does he run the largest television website on the internet (and it's profitable), he owns a chunk of the cheezburger network (which get 90+ million page views per month), and has invested into about 20 other websites.

Although the guy is clearly uber successful, he's one of the nicest guys I've ever met. No, not just nice, but there is something else about him. I'd say it's humility.

Not only was Andy this way, but just about everyone at the DK Think tank event was. And THAT is one of the major reasons why I loved the event.

This, to me, is the true sign of success.

So my encouragement to you this week. Serve / prefer other people and while you're gaining success by doing that, remain humble.

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Movie Marketing: Its Own Worst Enemy

With Facebook the Movie: aka The Social Network hitting theaters this weekend it got me thinking about social media and movie marketing. I am not alone in this, as a quick Google search turned up a recent AdAge article that pretty much said what I was thinking, “Why Do Most Movie Websites Suck?”

I’m a huge movie lover, but I’ve hardly ever met an official website I didn’t hate. I always assumed it was because they’re generally full of flash and graphics with very little text. I’m a writer, I like reading. Chris Thilk, the author of the AdAge article agreed with me and he took it one step further. It’s not just that official websites are bad, it’s that the Facebook pages are better.

Facebook pages usually have more links to trailers, more photos but most of all, they have a means of exchanging information. I can ask a question about a film or proclaim my love of the lead actor. Few official movie sites are set up for this kind of interaction. Their idea of interaction is allowing me to type my name in so the site addresses me properly when I play their silly up and down button games.

In order to engage with the movie goer, Thilk suggests that studios do a better job of looping all of their products together. Use the Facebook and Twitter to mention a new trailer that’s on the official site. More importantly, he says studios have to “commit to the conversation.” Why corral a whole page full of fans then ignore them when they ask questions? That’s the problem with both websites and movie FB pages — often they feel like empty theaters. Pretty pictures on the wall but no butts in the seats.

I imagine that one of the reasons movie Facebook pages do have more information is because they are easier to update. It’s easy to slip in an unexpected appearance by the star in his home town, but adding a notation to a finely crafted flash site is near impossible.

Before writing this, I went to the official website for The Social Network. The opening screen (seen above) isn’t inviting and is a little confusing. I clicked the button to enter and got a slowly loading popup window with quotes from critics. None of which I read. Then I had to click another button which took me to the window you see here. At that point I said forget it.

Usability must be a dirty word in Hollywood because it’s obvious they were going for art over substance. I shouldn’t have to click through three sets of windows just to get my first snippet of useful or interesting info. That’s why Facebook works. When I hit the fan page for Secretariat, I see a question I’m likely to answer, photos from the premiere, a video tab with trailers and lots of conversation. That’s how you get people excited about a movie, or for that matter, any product, service or person.

Do you know of a movie website that engages? Point it out to us. We’d like to know.

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Friday, October 1, 2010

Why Getting Attention Won’t Make You Rich

image of woman in Renaissance costume

Be remarkable. Be the purple cow. Get yourself noticed. Just be your own beautiful and unique snowflake self, and your allotment of raving fans will come find you and buy everything you make.

Ever heard that advice?

It’s a social media truism that as long as you’re authentic, you can’t go wrong. Fame, fortune, and the latest Apple products will all be yours.

Let’s face it — authenticity can be a great way to draw a crowd. Especially if you have an over-the-top personality. And because we live in the age of attention scarcity, many people think that getting attention is the hard part.

If only I could get noticed. If only I could get someone to read my stuff.

But attention isn’t actually the rarest commodity in the 21st century.

Trust is.

It’s true that the first letter in every sales formula is “A”

All marketing has to start with attention.

If you can’t attract attention in the first place, nothing else you do has a chance to work. This is why headlines matter more than anything else you do.

And that’s been the case as long as selling has existed. If you’ve ever been to a Renaissance Faire, think about the way the food vendors let you know what they’ve got to offer.

When the pretty girl in the tight bodice shouts Hot Turkey Legs! and Cold Beer Here!, those are headlines. They attract your attention and let you know the most important details of the offer.

But you need to remember that the work of the headline is not only to attract attention.

The true job of the headline is to get the first line of your copy (whether it’s a blog post, email message, sales letter, video, or podcast) read, watched, or listened to.

In other words, if you gaze happily at the pretty girl but you never approach her for a beer, the headline (and the bodice) have failed.

Copywriting formulas have more than one letter

(If the whole idea of copywriting formulas is new to you, you can find 15 of them here.)

Conversion is the copywriting term for all the stuff that happens between that initial “A” and the sale.

  • You craft an offer that people will actually want to buy.
  • You build trust.
  • You answer questions and counter objections.
  • You describe appealing benefits to spark interest and fan it into desire.
  • You make it easy for the prospect to see herself as a customer.
  • You increase desire with appealing bonuses.
  • You deliver a clear, compelling call to action.
  • You build in urgency elements to get the prospect to act today.
  • You state your call to action again.

Being a jerk is bad for business

Lots of us will reward a jerk with attention. But not many will reward a jerk with business.

Jerks can’t be depended on. They play head games. They don’t respect their audience. They amuse themselves at the expense of other people.

Prospects are already fearful enough. If your prospects don’t trust you, they’re not likely to spend any money with you.

You don’t have to be a wimp

You’ll notice that some very successful businesspeople have strong, tough personas.

They may well make themselves unlikeable to most of the population. That’s ok – they’re filtering out the customers who aren’t right for their business.

The message they send to their right customers, though, is always that they can be trusted. That they’ll tell the truth, even when it’s not pretty. That they’re consistent, whether you like them or not.

The dad from Sh*t My Dad Says would make a good marketer. Let’s face it, if you bought a car from that guy, you know that you’d have a completely accurate picture of what was good and bad about the car. He may be offensive at times, but he’s trustworthy.

(At least, the real dad and not the one who will be played by William Shatner.)

The dad from “Family Guy” would make a lousy marketer. He’s capricious, he goes for the cheap laugh every time, and he has no integrity. There are no customers gullible enough to buy a car from that guy. You may find him hilarious, but no sane person would find him trustworthy.

It takes more than being remarkable

Hey, I’m a big fan of remarkable. I built a blog and a lovely business around it.

But “remarkable” doesn’t mean “remarkably annoying,” “remarkably mean,” or “remarkably useless.”

You have my permission to swear on your blog, to fearlessly embrace controversy, or just to make yourself a likeable jackass.

But never, ever do it at the expense of the trust of your readers.

There is no effective copywriting formula that leads directly from getting Attention to creating a Scandal to making a Sale.

That’s just a formula for making an A-S-S of yourself.

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A Pop Up, Is a Pop Up, Is a Pop Up

Warning: This is a rant.

Since this blog is read by many Internet marketing influencers I just have to say one thing while I might have your attention for a sentence or two. This is not a new subject matter but it deserves a rant because it is still lurking about and getting worse. Here it goes.

Forcing a 30 second video ad (or 15 seconds for that matter) in between the content I am seeking and myself is bad practice. I know I don’t represent everyone on the planet but what makes your ad, which is slickly produced etc etc, any better than the old pop up ads that used to litter the Internet and render many a good site unusable? Oh and it if you have changed the terminology or the term pop-up no longer applies, that’s just semantics. A pop up, is a pop up, is a pop up. Period.

I have discussed this at my blog before but you may have missed it (What?! You don’t read my blog or even know I had one? Shame on you ;-) )

I’ll give you an example. I think that The Business Insider family of sites / blogs or whatever you want to call them are great. That doesn’t stop me from getting completely irritated that I have to find the close button (x marks the spot for freedom from misplaced advertising messages in my estimation) as quickly as possible so I can get to the information I am looking for (which I came to via your RSS feed so advertising to me is even more annoying).

I realize that I can read the content in the feed and avoid all of this but I like going to sites for the original item. Why? Because if there is good information in one spot maybe I can window shop the rest of the site to find something else of value. When I do that put up as many display ads as you want. I may actually look at them. Just don’t use them like a kick returner in football uses a wedge of blockers to get in the way of potential harm.

This annoying trend toward larger, longer and even more intrusive ads is not the way to go marketers. It’s just bad user experience. When you piss off your visitor at your front door don’t you think that might taint the rest of their visit?

Look, I am sure there are statistics somewhere that say that this type of intrusive, in your face and annoying advertising works. I would challenge that research as probably being sponsored by those who produce these things.

So Mr. Big Time Site Owner With Big Brand Advertising, stop doing the online equivalent of sticking your leg out and tripping me to get my attention as I enter your website. It’s annoying. And advertisers, if you really want to get me upset do your best to hide the “close button” so your ad runs a few seconds longer. Oh yea, that’ll make me desire that product! Panhandlers on the streets of New York have more style than that technique. No one likes to be trapped or tricked into watching a message. Where did that idea first get green-lighted and can we put that person up against the wall please?

Anyway, rant is over. If you made it this far what is your feeling about these pop ups?

Have a nice weekend!

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Social Media Creators and Brands: Distortion or Reality?

According to Reed Hastings, Netflix CEO, we here in the US are so self –absorbed that we do whatever we want and really don’t pay attention anyway to the details like pricing of products etc. Unfortunately, his remarks weren’t too far from the truth. The remarks were also an incredibly stupid thing for a CEO to say but that’s for another post.

Another apparent habit of us here in the US is embellishment. Really?!?!? In a larger sense we tend to distort things especially when we pass them on to others. Ever play that silly kid game of ‘telephone’ with adults? Start a message at one end of a line of 25 folks and see what it has morphed into when it is passed along one person at a time. Embellish? Distort? Nah, not us. Not in the land of ‘experts’, ‘mavens’, ‘ninjas’ and other distorted reality self proclaimed titles? Really?!?!?!?

Check out the chart below from eMarketer and Burston-Marstellar. You can see why this propensity to distort reality can be a real problem for marketers.

The brief article then says

PR and communications firm Burson-Marsteller analyzed more than 150 messages sent out by companies in the Financial Times Global 100 list of firms and discovered a large gap between the messages that went out and how they were covered on blogs.

Message distortion was highest for companies in Latin America and the US, with a global average of 69% of blog postings not reflecting the message companies were trying to send. According to the report, bloggers tended to include “opinions, personal experience, knowledge of competitors and products, and speculation.”

Whoa wait a minute? How are we defining ‘brand distortion’ here? If it means that people (in particular, bloggers) don’t send the exact message that a company is trying to push out to the buying public but rather includes opinions and personal experience then I say “Distort away!” I also say to this research “No s$#%, Sherlock”. That’s one of the major plusses of social media which is learning about actual experience of a brand rather than the Fantasyland version that marketers produce. It’s about the truth and if truth is a distortion of a brand message then maybe you better check the message.

Firms like Burson-Marstellar are actually masters of distortion (read: PR) so this kind of research is a bit ironic coming from them. I say that if opinions, personal experience and competitive knowledge are bad things then we should ignore this research and just going about our business. That’s the whole point of all of this! If we blindly trust every marketing message that has ever been shoved down our throat we’d all be driving Yugos while smoking cigarettes and eating a stick of butter because the makers of those things think it is in our best interest to buy them.

This is why I am extremely cautious about research in this space. When you see any infographic (which is all the rage) don’t get sucked in by the chart or the pretty picture and just take it as the truth. Dig a little and see what is really being said. You may find that what was being marketed by that research could be embellishment right out of the gate. When that’s the case, you have to put on your caveat emptor caps and use some discretion.

After that, if you want to distort and embellish some more go right ahead because apparently it is the American way.

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Help LogoMyWay Take Home the $25,000 First Place Prize

It’s really tough to create a new web site and break into a niche where there are already big and successful sites. When my friend Joe Daley said he was going to create LogoMyWay.com, a marketplace for graphic designers, I thought the idea was great, but knew he would have a lot of trouble competing with other big sites in this market like 99Designs. That was over a year ago, and now LogoMyWay is killing it, and also one of my favorite sites for having logo design work done.

Joe is currently in second place for a Kodak Home Office Prosper Contest and the first place winner takes home a $25,000 prize. Joe has a great story and a killer site, so he deserves to win the contest, so I’d surely help him in his efforts to win this contest, and would like for you to do the same. Here’s how you can help, and possibly win a free t-shirt in the process!

Step 1 Vote for Joe Daley
(Visit page, click vote, then confirm email)

Step 2 – Leave a Comment on this Post Stating you Voted.

Ten winners will randomly be selected from comments made on this blog post to receive a free t-shirt from this blog. Winners will be contacted and posted on October 10th. Good luck to both you and Joe!

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Thursday, September 30, 2010

Yahoo Executive Exodus Continues

You know that we here at Marketing Pilgrim have had boatloads of fun at the expense of Yahoo’s CEO Carol Bartz. Initially, I thought (like many others) that her brash style would be good for the ailing Internet property that was once at the top of a pretty large heap in the Internet space.

As is often the case with perceptions they can fall far short of reality. Carol Bartz’s tenure at Yahoo to this point has to be classified as at least a perception gone horribly wrong. The evidence comes in the form of the continued executive level departures at the highest levels of the organization. While some at Yahoo are trying to spin this executive revolving door as a planned action, not many are buying it.

Kara Swisher of All Things Digital says this as she reveals the chaos that is Yahoo’s leadership

The executive turmoil at the very top of Yahoo continues, with the company poised to announce the resignations of three top execs, including U.S. head Hilary Schneider (pictured here), according to sources close to the situation.

The other execs also leaving, which Yahoo (YHOO) is planning on revealing Friday: U.S. Audience head David Ko and, as BoomTown previously reported, VP of Media Jimmy Pitaro.

While some at Yahoo are trying to spin it as an ouster, sources close to the situation said that Schneider–who presides over media and advertising sales at Yahoo–has wanted to leave the company for a while, but was convinced to stay on by CEO Carol Bartz.

She then says

This entire mess–and that’s precisely what it is–calls into question the tenure of Bartz, a tough-talking, cost-cutting exec who was brought in to clean up Yahoo after the maelstrom around the failed takeover attempt by Microsoft several years ago.

Swisher is not alone with her assessment as another influential tech insider, Henry Blodgett says over at Business Insider’s SAI that when it comes to Carol bartz and Yahoo the thrill is gone.

Yahoo CEO Carol Bartz’s penchant for shooting her mouth off saying colorful things is coming back to bite her.

In recent weeks, Carol has:

- Annoyed Apple by saying company’s control-freakness will doom its efforts in the ad business
- Annoyed Alibaba’s CEO Jack Ma with some public remarks about Yahoo’s Alibaba stake
- “Alarmed” execs at search-partner Microsoft, one of whom tells Kara Swisher that “It is becoming a little unsettling.”

When things are going well, a CEO can say just about anything he or she wants. (And, in fact, it’s refreshing, as it was in the early days of Carol’s reign). When things are going badly, however, as they are at Yahoo, colorful remarks can create the impression that the CEO is a loose cannon or all hat and no cattle.

If you have ever been an employee of a company that has this much drama and turmoil as the focus rather than products, services, revenue and getting business done, it can be disheartening. As a result, this turmoil bleeds down through the organization and can kill the spirit of even the most dedicated employees.

So what’s Yahoo to do? Maybe to kill this monster they will need to cut off its head. Swisher says

This week, according to sources, some board members had an emergency meeting at Yahoo’s Sunnyvale, Calif., HQ to try to figure out how to deal with the burgeoning management issue.

Some speculate that they will hire a second-in-command to Bartz, who might be able to take over for her when her contract is up in 18 months.

Yahoo declined to comment.

If I were Yahoo I would probably want to decline to comment as well since it looks like everything else with the company is in decline already.

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5 Mind-Blowing List Building Techniques

Let’s face it, without an e-mail marketing list, you are reducing the potential you have for driving traffic, building your brand and increase your profits. This is one of the biggest mistakes I made when I first started out; I didn’t realize the true value of a list and didn’t have list building techniques in place from day one.

There are literally hundred of different ways you can build your list up. However, recently I have personally implemented these 5 techniques and have found to generate outstanding results.

#1 Mind-Blowing Technique - Good Karma List Machine
I stumbled across this technique while watching the ShoeMoney System 2.0. This idea was originally created by Frank Kern during his List Control launch, however Jeremy created a public version that anyone can download.

The Good Karma List Machine allows you to rapidly build your email list by utilizing a referral system that entices people who sign-up, to get their friends to sign-up as well. It works extremely well when you give someone something of value for free, then you give them bonus content if they refer x number of people to sign-up. Similar to how Twitter updates spread like wild-fire through RTs, the same concept is applied to list building through referrals.

The List Machine system, automatically integrates with AWeber and has a backend where you can control how many referrals people need to have in order to get the referral bonus content.

I actually just started using this system for my free 10 week Internet Marketing course that you can see in action and sign-up for right now.

==> Download the Good Karma List Machine

#2 Mind-Blowing Technique – Multiple Triggers
The more opportunities you give a user to sign-up for your free offer(s), the better the chance you have of capturing that person’s contact information.Try adding your offer in the following places on your blog.

  1. Sidebar: Adding a quick sign-up form in the top of your sidebar will make it one of the first things the user will see. Using a well designed graphic with a contact form integrated will surely help the # of people who sign-up for your offer.
  2. After Every Post: A problem with blogs is that many readers will just read the newest blog post, without really navigationthe rest of your site. If you put a sign-up box with your offer at the end of each post, it reinforces the user to sign-up.
  3. Bottom of RSS Feed: A am a big fan of the RSS footer plugin created by Yoast. This plugin allows you to add HTML code into the footer of your RSS feed. Because many subscribers read your posts in their RSS reader, they may not see offers you have on your site. This will help display that offer to your RSS subscribers, by putting a text or banner ad in the footer of your feed.
  4. Author Bio: Whenever you write a guest post for another blog, this is a great opportunity to not only mention your blog, but anything that you are giving away for free. Add a link to the landing page where they can download or sign-up for your content.

Below you can see this example in action at Michael Dunlop’s blog incomediary.com.


#3 Mind-Blowing Technique – List Swaps
List swapping is basically where you send an e-mail to your marketing list, promoting someone else’s product, offer or content and vice versa.Of course there are potentially a lot of issues with list swaps, as you are not familiar with the quality of the other person’s list. That is why it is important to personally contact the person who you are doing a list exchange with and find out more about he/his readership and list. Ideally it seems to work better when both of you have the same list size, similar credibility in the industry, and same readers.

Another technique you can try when doing list swaps, it cross-marketing in vertical niches. For example, if your list is mainly made up of Internet Marketers, Affiliate Marketers, etc…you may want to try find partners who have Web Designers and/or Web Programmers on their list. Odds are that many of these users are probably interested in how they can better market websites they are designing/programming.

Here is a list of various list swapping sites that connect others who are looking to grow their list, just like you.

#4 Mind-Blowing Technique – Pop-Up Domination

There has been some recent controversy over this technique, however the bottom line is it works! Pop-Up Domination is a wordpress plugin that will display a lightbox pop-up to the user when they get to your site. That pop-up will put your offer, front and center to the user and drastically increases your opt-it rates.

The great thing about this plugin, is you do not need to have any type of design skills at all. There is a simply step by step process that you follow, where you fill in the blanks and the plugin will do the rest. Another option you have is being able to control how often the pop-up is displayed to the user. Because some users may find it obtrusive, you may want to only show the pop-up every few days or once a week.

#5 Mind-Blowing Technique – Contests
A great contest with a high value prize can go viral and make a huge spike in your subscriber numbers. Giving away things that are hot like the iPad, free pass to a conference or copy of your latest product can easily make people want to sign-up.You can also be creative with how you structure your contest to help spread the word about your contest.

For example having multiple prize tiers for referral contests, affiliate sales contests, incentive contests can give people added reason to participate.

  • Tier 1 = 20 Referrals / 1 iPad
  • Tier 2 = 50 Referrals / 3 Months of Coaching
  • Tier 3 = 100 Referrals / Pass to SMX East + Copy of Latest eBook

About the Guest Post Author
Mark Thompson is the creator of StayOnSearch, a blog dedicated to Internet Marketing professionals looking to increase traffic, build their brand and make money through blogging. Make sure you sign-up for his newly released free 10 week Internet Marketing course. You can also follow Mark on Twitter.

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Wednesday, September 29, 2010

Mobile Email Marketing Pitfalls; How Do Your Messages Measure Up?

By Len Shneyder

Recently, I had the pleasure of presenting with eROI’s Dylan Boyd on the topic of Mobile Optimization. We had a wonderful audience with a bounty of great questions stretching the limits of our imaginations and knowledge.  Seriously, if you don’t learn something from your audience then I doubt you’re really listening. I’m writing today to answer, in greater depth, one of the great questions that came in during the webinar: what kind of pixel resolutions should I code for?

In truth, the most common appears to be 320×480 for most of today’s smart phones. The following resolutions might give you an idea of the slight to drastic variance and how the nuances of the handset’s specific rendering will affect the final outcome:

  • iPhones – 320 pixels wide x 480 pixels tall
  • iPhone 4 has an effective resolution of 640 pixels but viewable top to bottom because of rescaling to 480.
  • Android Nexus One – 480 pixels wide x 800 pixels tall
  • There’s more variance with Android because of the variety of devices that run Android’s Mobile OS.
  • Palm Pre – 320 pixels wide x 480 pixel tall
  • Palm Pixi – 320 pixels wide x 400 pixels tall

Now that being said, let me contradict myself for just a moment–you  don’t really have 480 pixels to work with. Nope, not even close, by almost a quarter. Let me explain.

480 pixels is the top to bottom screen size of the iPhone screen and you have to subtract 20 pixels for the status bar and 44 pixels for each of the tool bars (on top of the message and below). This leaves you with 372 pixels of actual screen resolution.

Making Emails Mobile Friendly

There are a few questions you should ask of your emails to determine if they are anatomically correct for the corpus of mobile handsets:

  • Are my logo and calls to action above the fold?
  • If you use pre-headers or a link to a mobile version or ‘add to address book language’ above the body of the message, how much punch is your communique losing because the content is being pushed below the fold?
  • Are your calls to action clear and can they be acted upon by those of us with less than piano perfect playing fingers?
  • Is your content being shrunken to the point that the recipient is spending too much time figuring out ‘what to do next?’

But the fun doesn’t end here.  Remember where I said above that things get “resized?”  Well, here’s an example.

Although the Nexus One boasts a higher overall resolution than the iPhone, email isn’t automatically resized for the actual handset screen.  This results in the recipient being forced to scroll left and right to take the entire offer in.  You can also see from the image that although the Nexus One has an overall larger screen, the viewable message area is almost the exact same size – around 370 pixels from the top to the bottom of the first screen because of the amount of space dedicated to the subject line.

Not Rocket Science

Designing powerful creatives for mobile devices, or ensuring that your standard creatives can be viewed across multiple email clients is not rocket science. On the contrary, it may be the exact opposite of rocket science; what cross-channel optimization calls for is a bit of simplicity. Simply place your logo, your call to action front, center and top and ensure that you can see and act upon the offer without squinting, and hopefully without much scrolling.

As surgeons of human desire – marketers, I mean – our task is to figure out what our consumers want and then make sure that our digital missives are the antidote for whatever ails them, literally or metaphorically.

Mobile is a unique opportunity to reach people anywhere and during anytime of the day.  Mobile devices have in one sense made us less shackled to our desks, but infinitely more tied to our jobs and each other.  What makes the mobile proposition even sweeter is that you literally have to do nothing – no short codes, no long setup times, and you don’t cost your users money by sending them communications to their mobile handsets as with SMS/MMS. What you do need to do is optimize your message for the mobile landscape, and that starts with understanding the anatomy of a mobile phone.

Cheers!

-Len Shneyder
Sr. Product Marketing Mgr.
Unica | Pivotal Veracity

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95% of Companies Have Tried Social Media; 40% Didn’t Inhale!

There are so many great findings in Econsultancy and bigmouthmedia’s Social Media and Online PR Report 2010 I barely know where to start!

This will probably be one of the few reports you’ll want to spend dollars on this year, although I will add one caveat: the data is skewed towards the UK. That aside, here’s a sample of some of the insights:

1. While 95% of companies have added social media to their marketing mix, 45% have either only “experimented” or not done anything in social media. Really? Do these companies also turn away 45% of all customers? They may as well!

2. If you think that’s hard to believe, take a look at this chart! With the exception of corporate blogs, there’s a decline in the use of every social media tactic under the sun! Maybe if these companies focused on more than “experimenting” with social media they’d find that it offers a long-term benefit to their business. Perhaps they focused too much on the immediate ROI and, when that instant gratification failed to materialize, became disillusioned.

3. And what about their PR campaigns? I am astounded that there has been a decline in the proportion of PR activity taking place online! What, was it too difficult to figure out? Was it just too hard to actually interact with journalists, bloggers, and other influentials? Was it easier to go back to blasting out press releases? Does someone need a hug? :-P

Want more? Wait til you see the astonishing findings on companies’ use of online reputation monitoring!

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Cause Marketing Creates Consumer Loyalty

Ford announced yesterday, that it’s teaming up with Web radio station Pandora for a new cause marketing campaign involving Jewel and John Legend. The program surrounds Ford’s new Sync system that allows you to stream audio from a mobile device through the car’s speakers. When consumers visit Pandora they’ll be asked to share songs from either of the two artists and for each song shared, Ford and Pandora will make a donation to charity.

According to a survey by Cone LLC, as reported on by Adweek, this move will help endear Ford to car buying consumers. 41% of the people surveyed this past July said that they’ve purchased a product or service because it was associated with a cause. 85% went so far as to say “When a product or company supports a cause I care about, I have a more positive image of the product or company.” More than half the people said a donation to a cause would make them willing to “try a new brand or one they’ve never heard of.” That’s a huge kick to brand loyalty.

But where cause marketing used to be a nice thing companies did now and then, it’s becoming more and more expected, even in this tough economy. 31% of the people surveyed said it was even more important for companies to support a cause while doing business. Those surveyed also made it clear that the full amount of the donation should be part of the cost of doing that business, not something that is passed on to consumers.

When it comes to choosing a charity, 46% of those surveyed wanted companies to focus their energy on local efforts, then national efforts before going abroad. Economic development, hunger, education, disaster relief, homelessness and the environment all ranked high on the list of causes consumers wanted to see addressed.

Though all efforts were appreciated, more than half the respondents said they prefer a company to make a “long-term commitment on its own to a focused issue it will support over time.” Programs such as Box Tops for Education, McDonalds and Ronald McDonald House Charities and Yoplait SaveLids to Save Lives all fall into this category.

Overall, consumers thought that companies were doing a good job at sharing the wealth with those in need. Alison DaSilva of Cone says;

“We know that even as some companies were in a tailspin, other leaders quickly stepped up to address societal and environmental needs as they unfolded, namely hunger, poverty and disaster response. . . . And certainly, the number of cause-marketing promotions and communications exploded. It was a time that allowed companies to show their true colors, and consumers were paying attention.”

For a more detailed look at the report by Cone, read the article from Adweek.

Has cause marketing influenced your decisions to purchase a product? Do you use cause marketing in your business? Tell us about it in the comments below.

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Performance Marketing Expo Recap

Today was the first day of the Performance Marketing Expo event in Miami, Florida. Last night I arrived with a bunch of other speakers and friends, like John Chow, Ian Fernando and Eric Schechter to mention a few. PMA sponsored a nice dinner for all of the speakers at a classy restaurant. It was great for all of us to meet up again… especially since we were all just together last week at ThinkTank in Del Mar, CA!

As for the event, it was smaller than most affiliate conferences, with around 80 attendees, but these are the smaller types of conferences I enjoy. Instead of getting lost in a sea of hundreds of attendees, you actually can meet up with everyone at the event and meet some new people. If Performance Marketing Expo decides to hold another event next year, I’m sure it will at least double in size, as inaugural events usually start off slow, then grow a decent amount in the following years.

The day kicked off with a keynote from Michael Tchong of UberCool, who is an excellent speaker. I first saw Michael Chong speak a decade ago at CJU 2000! At that time, Tchong was actually the first keynote I ever saw, since CJU 2000 was my first conference, and he always stood out as one of my favorite and best speakers. It was great to see Michael still has it, as he delivered an excellent session on how social networking and technology is changing the world we live in.

Next we had Stephanie Nelson from CouponMom, who delivered a more personal session and told her story of how she went from building a small site about how to clip coupons, save money and help provide food for food drives and shelters, to building the massive web site CouponMom.com is today. Stephanie also has quite the list of television appearances, with 17 appearances on Good Morning America and even Oprah. Oh yea… did I mention all of this was accomplished by Stephanie while being a stay at home mom? This was a great story and Stephanie did a great job delivering it to the audience.

After lunch was the keynote panel “Getting on the Affiliate Fast Track“, which included Eddie Alberty, Matthew Cherif, Greg Brynes and myself. This session also went very well. We actually couldn’t fit everything we wanted to talk about into the one hour session, but a lot of content and Q&A was covered. Main discussions were on coupon advertising, market / customer trends and Facebook advertising. John Chow did a good job of blogging the session while it was going on.

The last session I made it to was “If You Build It, They Will Come: How I Lost $500,000” with Sherry Comes of CoffeeCakes.com. The title sounds awesome enough, and the session was packed with the full story. In short, back in 1995 Sherry had the idea for an internet cafe and spent around half a million dollars building and implementing her idea. With many problems, such as hiring and dealing with staff, the world not really being ready for the internet yet, and not enough market research… the business failed. Sherry then took her idea online and is now killing it with CoffeeCakes.com. I talked with Sherry a bit on how she can improve her existing web site and hit even better number by adding her own affiliate program. I’m looking forward to hearing back from Sherry and how much her business grows after having an army of affiliates pushing traffic ans sales to her site.

I’m heading back home in the morning, but it was great to attend the first Performance Marketing Expo event and I look forward to seeing what they have in store for next year. Photo credits to John Chow, and Thank you PME for the invite!

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Face Time Meets Social Media Marketing

We love our Twitter, Facebook and email for marketing, but nothing beats face time with a potential consumer – just ask the Fuller Brush Man. But before you start knocking on doors, download this new, free ebook from GoToMeeting. It’s called ‘The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools” and though the title is way too long, it’s packed with practical suggestions and inspiration to help you get face-to-face with your customers.

The ebook outlines ways for marketers to ramp up their social media marketing efforts through the use of Webinars and online conferences. If you’re like me, you probably associates those words with corporate training sessions but after reading the report, I saw the possibilities for creative marketing. Let’s start with the basics of any campaign.

To be successful with social media marketing, you have to follow the words in order. That is, “social” has to come before “marketing” if you want people to stay with you. Probably the best piece of advice in the report is “don’t join everything and anything that is available.” It’s one thing for a pet food company to join a big animal rights forum, but I wouldn’t try it if you’re selling fur coats.

The second part of the report looks at a variety of popular social media tools then gives you a case study on how to make the leap to an online conference. For Twitter, it’s the case of an author who agreed to answer students’ questions on Twitter for a week then capped it with a live class via a Webinar where he taught them how to use the advice he’d already imparted.

I was really inspired by a case study involving Delicious. A health food distributor bookmarks a site related to ginseng, this gives her a list of everyone else who has bookmarked this link and from there she builds a network of interested parties. Then, she shares her desktop via a Webinar for a look at some of the best sites she’s linked on Delicious.

It brilliant in its simplicity. The downside is that this type of marketing takes time. You need to build up an audience and even if 100 people say they’ll come to your Webinar, you’ll be lucky if half the number actually shows up. But those that do come are your best potential customers because they’ve already shown not only an interest, but they’ve gone out of their way to get more information.

Information and entertainment, are the keys, says Tom Bunzel, author of the ebook. No one comes to a Webinar hoping for a sales pitch, but if you give them something they can use, they’ll remember you when it’s time to make a purchase.

Need some inspiration? Download ‘The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools

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The Umi Chicken Guide to Internet Marketing

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Photo by quaziefoto

I was in the mall the other day and was observing the people working at Umi Chicken. I’m sure that you have one of these or another in your mall where someone stands out front of the restaurant in the food court with a plate of free samples. As you walk by they hand you a piece of their chicken on a toothpick. And that one sample is really, really tasty. That single piece makes you start to crave what else Umi Chicken has to offer.

Offer a Taste

Are you offering something for free that will entice readers to continue on with what else you have to offer? That initial piece of chicken is so tasty that you stop and see what else you can eat. Then Umi Chicken can upsell you in what seems like pretty reasonable increments. Umi Chicken and rice is $3.99 but if you want to try that and another entrée then that is $4.99. If you want to try a little bit of that other entrée the employees are more than happy to give you a little taste of most any entrée you would like. This can go on and on till you go to buy a $3.99 meal and you walk away paying $12.50. How did that happen?

Have Packages and Upsells

Do you have anything to offer after the initial free taste? What about products and packages available to up sell your prospects? Do you have more “free samples” to help entice your prospects to buy more from you?

By having packages that are easy for prospects to mix and match you can allow them to create a package and end up paying you more than you would have gotten with the one choice. Make more choices available and easier for your prospects to choose everything they want. The ability to create a specialized package allows the prospect to take greater ownership of the sales process. So, just be ready to hand out those enticing pieces of chicken on toothpicks to grab people and bring them in. Just be sure that you have more to offer once you get them in the door.

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Tuesday, September 28, 2010

4 Steps To Get Started With Email Marketing

Yesterday I wrote a post about how my dad uses email marketing to make some serious bank.

I got a lot of feedback about it and people were asking for more specific details about getting started.

4 Steps To Get Started With Email Marketing

Step 1. Email Service:
The first step to doing email marketing is to have an email service. This service is used to capture and store your emails. It also allows you to send email with a high degree of deliverability while still being CAN-SPAM compliant.

My email service of choice (and many others) is Aweber. Aweber has a $1 free trial and is, in my experience, the best solution for email marketing. No headaches, really easy to send emails, etc.

Without an email service like Aweber, you can just about forget doing any sort of email marketing. Too many reasons why to list. ;)

COST: $1 Free Trial

Step 2: Put The Aweber Email Capture On Your Website
There are a lot of ways to capture emails on your website or blog. The most common way is to offer a newsletter or incentive of some sort.

Popular incentives include a free eBook, guide, or even a video. The reason why they are popular? They work really well! :P

You'll notice I give away a free (high quality) affiliate marketing guide on this blog as an incentive.

COST: Hire someone to write or spend the time yourself (best option IMO).

Step 3: Use Popup Domination

My friend, Michael Dunlop runs popup domination. This is the popup you see above and has been a HUGE part of how I have been able to capture so many emails.

It basically puts the email opt-in right in front of every NEW visitor so you have the highest chance of capturing that person's email before they read, bounce, or do anything really. Aweber has this option but the difference in conversion rate from using awebers templates and this are actually pretty impressive to see. I can't give you exact numbers, but my opt-in rate HAS gone up since implementing it.

Popup domination includes: 7 (amazingly beautiful) themes, 10 button colors, exit popup (options), works with Aweber perfectly, etc.

Now, before you think I am just trying to pitch you another piece of software... this software is used by some huge names because it really does work.

I use it, Ryan Lee, Yanik Silver, Kate Buck, Jim Kukral, Adam Horwitz, Alex Shelton, Jason Moffatt, Yaro Starak, James Schramko, Gideon Shalwick, David Risley, Zac Johnson, etc.

Here is another example of another popular website using popup domination:

Zac Johnson and I use the same theme, but there are 6 OTHER themes to use that work well. You can see those here.

COST: $47

Step 4: Watch the Webinar With Brian
Last Wednesday, I recorded a webinar with an expert at building email lists and monetizing them. It has some GREAT information on how to get started with email list building, things you need to know, tricks, tips, etc.

I highly recommend you check out the recording.

To access the recording, go to my free affiliate marketing guide page. Inside, you get access to the webinar recordings with Brian on email list building as well as some other webinars I have done in the past!

COST: FREE!


There you have it! 4 easy steps to getting started!

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Monday, September 27, 2010

Medical Monday: When Marketing Health Online, Remember the Old Adage, “Location, Location, Location”

socialmedia-signsWith pharma carving out a greater presence online, marketers are seeing the importance of having a social presence to reach their audiences. And with over a third of adults reporting using social media to find health information1 it’s no wonder why.

As Marshall McLuhan said 46 years ago, “the medium is the message.”  While McLuhan was discussin television and radio, the same holds true with marketing on social media.  Not all social media channels are the same, and with marketers eager to get online, it’s important to consider the right platforms for a product and/or campaign.

For example, while Facebook may have reached over 500 million users, that doesn’t mean a Facebook fan page is the best place for every pharmaceutical product. The key is to finding where thetarget audience is, what channels they use, and where conversations about the category are taking place. People aren’t likely to “fan” a product or condition on Facebook - associating themselves to their entire online network which could include friends, family and coworkers - that has a high “ick-factor” or could be considered embarrassing.

As well, just because a person may not want to associate themselves with a product or disease publically doesn’t mean they aren’t apt to participate in online discussions about it online. The lap-band gastric weight loss surgery is a great example.

A few, scattered “lap-band” Facebook pages exist, with a couple hundred members - not a high number by current standards. However, a deeper dive reveals a very active community regularly using forums and chat rooms to communicate to one another. For anonymity, the groups are often password protected and/or allow their participants to use made-up usernames. Often as users get more comfortable, and develop sub-communities of their own, we see these usernames give way to real names, and even scheduling of in person meet-ups of the community’s members.

The key to making the decision of where and how to market a product online is listening. By researching and evaluating where a target audience is active online, a marketer can develop a targeted campaign that is more likely to succeed and deliver the return on investment the company is looking for in executing such an initiative or campaign.

Sources:

1. iHealthReports. The Wisdom of Patients: Health Care Meets Online Social Media. April 2008

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50 Can’t-Fail Techniques for Finding Great Blog Topics

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It’s one thing to know you need to create lots of great content. It’s another to actually know what you’re going to write about this week.

Are you out of ideas for blog posts? Small wonder, if the only place you’re looking is inside your own head. We all need inspiration … and you’re not going to find it banging your head against the desk and hoping an idea falls out.

You need fresh inspiration if you’re going to come up with new ideas.

To help get your inspirational motor running, here are 50 techniques for generating great blog post topics.

  1. Two words: Google alerts. Set an alert with a few industry key words, and ask it to deliver at least 20 stories a day. Read the headlines and throw interesting links into a file for future use. When you get several related stories, you’ve got an instant roundup piece.
  2. Skim national newspapers and magazine stories. How does national news such as the recession affect your readers? Talk about national trends, and your audience will come to rely on you to tailor big news to address their concerns.
  3. Ask yourself, “What’s missing?” or “What will happen next?” Answer the questions those national rags didn’t address. What’s the next domino that will likely fall as a result of this piece of news? Point it out, and your readers will feel you (and they) are ahead of the curve.
  4. Read small publications. If you have an expertise blog, check the experts’ columns in local papers or business weeklies. Few people outside your community will have read these, and their topics are often easily recycled.
  5. Read trade publications. Trade pubs cover every imaginable industry and they’re a great source of trend ideas, from Ad Age to TWICE (This Week in Electronics). They’ll also track new companies and products you might mention (see #39).
  6. Read your competitors. I subscribe to several competing blogs on my iGoogle desktop, for real-time headline scanning. If you write on a similar topic, you can give the other blog link love.
  7. Riff on a popular post. Grab yourself some high-powered linkage by posting your reaction to a big-time blogger’s thoughts.
  8. Try a new medium. Burned out on the blogosphere? Look at YouTube videos, listen to podcasts, or watch good ol’ fashioned TV shows or radio broadcasts.
  9. Think about pain. What are the biggest problems your readers face? Focus on topics that would provide balm to their wounds.
  10. Talk to a friend. That’s right — use your lifeline, just like on the reality TV shows. Jawing about a problem usually helps ideas bubble up.
  11. Tackle a controversy. Weigh in on your industry’s hot topic. This can be especially effective if you have a contrarian viewpoint.
  12. Join a blogger’s group. Knowing your group will ask what you’re posting should help concentrate the mind. Hearing what they’re blogging on will no doubt suggest subjects for you to cover, too.
  13. Scan industry conference schedules. The list of session topics offers a quick guide to your audience’s hot-button issues.
  14. Get a critique. Find a mentor. Have them look over your blog and point out what’s missing.
  15. Mine your hobbies. People love posts that offer an unusual perspective on your topic. For instance, I once did a post called 7 Things I Learned About Business From Playing Bejeweled Blitz.
  16. Do an interview. Do you have a favorite thinker in your space? Get in touch. You’ll be surprised how many authors and thought leaders are game for a quick Q&A.
  17. Review your greatest hits. Read your most popular past blogs. Look for ways to take a slightly different angle and further illuminate the same topic.
  18. Write a sequel. If something has happened recently that puts a new light on a past blog post, update your readers. Write a new entry and link it back to the old one.
  19. Have a debate.
  20. Stop worrying you’ll look dumb. Buck up and be brave. Try a post idea that you’ve been scared to tackle.
  21. Ask a question. Is there an industry issue that you’re undecided about? Discuss your mixed feelings.
  22. Write something else. Anything. Like, a letter to your mom. A wish list for Santa. Anything that gets you into a completely different mental space. Return to your blog once the writing wheels are turning.
  23. Talk about your mistakes. Folks love to hear about how other people screwed up. Be honest and talk about what you learned.
  24. Make a prediction. Everybody — everybody — wants to know what’s going to happen next. Grab attention with your thoughts on the future of your sector.
  25. Review the past. How has your industry changed in the past 5 years? 10 years? Look for milestones for reflection.
  26. Create a regular feature. For instance, if you do a weekly news wrapup every Saturday, that’s one post you know you have covered.
  27. Where are they now? If you know of an industry bigwig who’s been out of the spotlight but now they’re back, check in with them. Write about their new venture.
  28. Change your view. Go to the park, a (different) coffeeshop, a museum, your backyard deck. Leave your usual writing cave.
  29. Eavesdrop. While you’re out, tune in to other conversations and see where they take you.
  30. Take a hike. Most writers could really stand to exercise more. It stimulates the brain, and topics will come to you naturally. Just make sure you bring something to take a few notes with.
  31. Take a bath. Ideally, after the walk. Ahhhhh. That warm water just seems to release the creativity, doesn’t it?
  32. Take an entire day off — every week. It’s a life-changer. Mine is Saturdays. Hit your own “refresh” button and return ready to rock your blog.
  33. Take a poll. When in doubt, ask readers what they’d like you to write about.
  34. Hold a contest. Provide a provocative fill-in-the-blank line, or give a prize for the best question. Presto: Instant post idea list.
  35. Keep a journal. Ideally, that you write in first or last thing daily, when you’re unfocused and allow uncensored thoughts.
  36. Free associate. Take five minutes and just scribble about your blog. See what percolates up.
  37. Do a mind map. If you’re not familiar, mind mapping is a technique for visualizing how topics are related to each other. Draw a chart with branches for all the main topics you cover, to get a picture of where they might sprout new stems.
  38. Do a book review. Tell readers if the hot new book in your niche is insightful or inane.
  39. Do a product review. Ditto the book reviews, only for stuff. Is it a ripoff, or valuable?
  40. Run your analytics. The most popular keyword phrases that bring people to your site provide a ready-made road map to your next post topics.
  41. Read your comments. See what readers have asked about that you haven’t answered yet.
  42. Read your competitors’ comments. If your blog doesn’t have a lot of comments yet, go mine someone else’s.
  43. Read your social-media group’s questions. What are people chatting about? Answer on your blog, then go back and provide a link.
  44. Tweet about needing ideas. Or post it on your Facebook or LinkedIn status. Let your connections do the work for you.
  45. Hit an industry networking event. As you chat people up, mention your blog. Ask what they like to read about.
  46. Attend a local community event. Compete in a zucchini race, volunteer at a charity auction. Get out of your head and laugh a little.
  47. Think funny. While you’re laughing, consider writing a post that’s satirical or humorous for a change. I know funny bloggers are among my personal favorites.
  48. Take the headline challenge. Tell yourself you need to come up with 50 story ideas today, or else. Jot down anything and everything. (This one helped me write this post.)
  49. Take the one-hour challenge. You must find a post idea in the next hour. Go downtown, stick your head in shops, chat people up.
  50. Recruit a guest. Or two. When all else fails, call for backup. Sometimes you just need to take the pressure off so your post-generator has a little time to recuperate.

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